Partnering for today, and for the future
We are at an unprecedented time in our industry when mortgage volume is at an all-time high, and simultaneously, we are facing a global pandemic that is affecting a growing number of people across the U.S. We have never seen anything like this in the industry.
Our company philosophy of “We Care” is now more important than ever, and we are committed to transparently communicating with you as events evolve.
Today we have two important updates for you. One, our ability to handle current market conditions. Two, our actions taken to minimize disruptions from COVID-19.
Our business outlook
The current environment has stressed capacity throughout the industry. Companies are struggling to simultaneously keep up with the massive increase in volume, while managing the financial risks associated with one of the most volatile markets we’ve seen since the 2007 financial crisis.
While impossible to predict the current situation, Home Point has prepared its business for extreme scenarios. We are in a strong operational and financial position which enables us to deliver both the service you expect with the certainty you need. Our experienced Sales team and Operational staff are working around the clock right now to help you take advantage of the market and to ensure your loans close.
While we are as energized as you are by the opportunity presented by record low interest rates, we are not letting this distract us from building long term value in our partnership. To that end, we are taking all the steps necessary to ensure that we provide both continued service and future value, not only during this boom but in the market that follows.
Our COVID-19 plans
As we monitor the evolving COVID-19 situation, we are implementing appropriate measures to ensure that we can provide the best possible service and continuity of operations. Our existing business continuity plans have enabled us to respond to this situation quickly.
Home Point has a Pandemic Planning Team coordinating enterprise preparedness for the coronavirus pandemic. The team is monitoring this situation daily and coordinating with senior leaders representing all parts of the business to update our Business Continuity Plan
We have also implemented prevention protocols for our workforce to help ensure that we simultaneously provide a healthy and safe workplace while maintaining service levels. Several of these protocols may be relevant to our business partners, including:
- Enabling Operational staff the ability to work from home to ensure their well-being and to minimize funding disruptions from unexpected office closures
- Eliminating non-essential business travel company-wide including site to site travel and travel to industry and other business-related conferences and events. Local representatives will continue to call on offices while respecting the wishes of our business partners
- Suspending visitors to our office locations
As we navigate this uncharted territory together over the coming weeks, we remain dedicated to the “We Care” promise that has made Home Point one of the fastest-growing non-bank lenders in the mortgage industry.
We look forward to working together to create a bright future for your business.